Terms of Service

Last updated: November 2026

These terms apply when you use Opinzo.app, a service for collecting feedback through links, QR codes and a button on websites. It is operated by SimplyPulse AB (“we”, “us”). By creating an account or accepting an invitation you accept these terms, including the Data Processing Agreement, which is an annex to them and part of the agreement. How we handle personal data is described in our Privacy Policy.

1. About us

SimplyPulse AB
Registration number: 559513-3561
Göteborgsvägen 46, 431 37 Mölndal, Sweden
Email: hello@opinzo.app

2. The service

Opinzo.app lets an organization create feedback channels, share them as a link, a QR code or a button on a website, and read, sort, answer and summarize what comes in. The people who give feedback (“respondents”) do not need an account. We may develop, change or limit the service. For changes that materially reduce what a paid plan includes, we will tell the organization’s owner by email in advance.

3. Accounts and organizations

• An account belongs to one person. You log in with a code sent to your email address, so you are responsible for keeping that mailbox secure.
• The person who creates an organization becomes its owner and manages its settings, admins, subscription and deletion. Ownership can be transferred to another admin.
• Admins are invited by the owner and manage channels and the feedback that comes in.
• By creating an organization you confirm that you are at least 18 years old and allowed to act on its behalf.

4. Plans and payment

• Free costs nothing, has no time limit and includes 2 active channels, 100 responses a month and 1 admin. The feedback forms show that they are powered by Opinzo.
• Pro costs EUR 7 per month or EUR 70 per year and includes unlimited channels and responses, 5 admins, forms without Opinzo branding and export to Excel.

When the monthly limit on Free is reached, the forms stop taking new responses until the next month or until the organization upgrades. Respondents then see a neutral message. Nothing is charged automatically.

All prices include VAT. Payment is handled by Paddle.com Market Ltd (“Paddle”), our authorized reseller and merchant of record: Paddle is the seller, charges the payment and issues receipts. By subscribing you also accept Paddle’s terms.

A subscription renews automatically for a new period of the same length until it is cancelled. There is no minimum commitment: the owner can cancel at any time in Paddle’s customer portal, reached from Settings → Subscription. The plan then continues until the end of the paid period, and time already paid for is not refunded. This applies to monthly and yearly payment alike. Our Refund Policy describes this further, along with billing errors and your statutory rights.

We may change the prices. We will tell the owner by email at least 30 days before a new price applies to an existing subscription, and it takes effect from the next renewal.

5. When a subscription ends

When the paid period is over, the organization moves to Free. Nothing is deleted at that moment: channels, responses and admins all stay, and channels beyond the Free limit keep working. The monthly response limit applies again, no new channels or admins can be added while the organization is above the Free limits, and the forms show Opinzo branding again. Archived channels are then kept as described in section 9.

6. Your responsibility

You decide which questions you ask, who you ask and what you do with the answers. The organization is responsible for:

• having the right to process the personal data that respondents give, and for telling them who is collecting the feedback and why – for example in the channel’s description,
• not asking for sensitive personal data, such as health data or national ID numbers, and removing it if a respondent writes it anyway,
• taking particular care when respondents are children,
• who it gives admin access to, and what it writes in replies sent from Opinzo,
• the content of its channels and of the websites where it places the feedback button.

7. Acceptable use

You may not use Opinzo.app to:

• collect passwords, payment card details or other credentials, or pretend to be someone else,
• spread content that is unlawful, abusive, hateful or otherwise harmful,
• send spam, deceive people or collect information under false pretences,
• infringe the rights of others, such as copyright,
• try to get around the service’s security or limits, or disrupt it, for example by submitting responses automatically,
• access it automatically at scale, or copy the service or its content.

We may suspend accounts, organizations or channels that break these terms. Where possible we will tell you first.

8. Your content and data

The channels you create and the feedback you receive are yours. You allow us to store and show them for as long as the service needs it, and for nothing else. You can export a channel’s responses, or all of the organization’s data, at any time.

9. Archived channels

On Pro, archived channels are kept for as long as the organization exists. On Free, an archived channel is deleted together with its responses 24 months after it was archived. Every admin is told by email first, and a channel is never deleted less than 30 days after that email, so there is time to export it, reopen it or upgrade. Active and paused channels are not affected.

10. Ending the agreement

You can stop using the service at any time. The owner can delete the organization under Settings → Data. It disappears at once, can be restored for 30 days and is then deleted for good, logos included. If it has a subscription, the subscription is cancelled at the end of the paid period. You can delete your own account under My account, once you no longer own an organization.

We may end the service with at least 90 days’ notice by email, so that you have time to export your data. Paid periods that have not been used will then be refunded in proportion.

11. Intellectual property

The software, design and the Opinzo brand belong to SimplyPulse AB. These terms give you the right to use the service, but no right to our trademark or logo.

12. No warranties

The service is provided as is. We do our best to keep it working, but we can’t promise that it is always available or free of errors, that every response reaches you, or that every email arrives – it may end up in a spam folder, for example. Opinzo does not check what respondents write and is not responsible for it.

13. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss, such as lost data or lost profit. Our total liability for any claim arising from these terms or your use of the service is limited to what the organization has paid for the service during the three months before the claim. This does not limit any rights you have as a consumer under mandatory law.

14. Governing law

These terms are governed by Swedish law. Disputes are settled by the Swedish courts, unless mandatory consumer protection rules provide otherwise.

15. Changes to these terms

We may update these terms. The date of the latest change is always shown at the top. For material changes we will tell owners by email at least 14 days before they take effect. If you keep using the service after that, you accept the new terms.